Service and guarantee

We take care of your matters

HEUTE never sleeps

From the very first moment when you consider buying a HEUTE product, our team will be ready to help. You can
contact us from 8:00 a.m. to 5 p.m. (Monday to Thursday) and Fridays from 7:30 a.m. to 4 p.m. via telephone. Or you can contact us 24/7 by fax or email.

Fast as lightening

Having chosen your desired machine from our catalogue/website, send us your order and we shall be able to dispatch most of our models the very same day we receive your order. For sole cleaning units and industrial facilities, we will coordinate a date according to the phase of your project.

We care for you

When you are using our products, our work is not yet finished. Our shoe shine machines have an exceptionally long guarantee period of 3 years. During this period, we replace all spare parts at no charge, which are damaged because of faults we have made during production and assembling. Damage due to improper handling will invalidate the guarantee.

For 20 years from the date of purchase we will provide spare parts for the maintenance of your shoe shine machine!

All our products have a long lifetime expectancy on the condition that they are handled properly. However, should you need a spare part, we will normally be able to send it to you on the very same day.

Do you have any questions?

We are pleased about your message,…

…or a personal conversation.


Höhscheider Weg 37
42699 Solingen

Opening times:

Mon - Wed:   08:00 am - 05:00 pm
Fri:                08:00 am - 03:30 pm

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